At OptiPrint, all products are custom-made and processed with care. Once an order has been manufactured and handed over to the shipping company, cancellation, return, or exchange requests will not be accepted under any circumstances. However, if a request for changes or cancellation is communicated to us before the product has been shipped, we will do our best to accommodate it. We strongly advise customers to review their order details carefully before confirming the purchase.
Policy B
Refund Policy
At OptiPrint, we take full responsibility for ensuring that your order reaches you in perfect condition. If a product is damaged during the shipping process, we will be held accountable and a full refund or replacement will be issued upon verification. However, once the product has been successfully delivered, any damage caused due to misuse, mishandling, or accidents by the customer will not be eligible for a refund or replacement. We recommend inspecting your order immediately upon delivery and reporting any issues promptly.
OptiPrint
Terms & Conditions
By purchasing, ordering, or using any product from OptiPrint, you agree to the following Terms & Conditions.
1. Product Design & Ownership
All digital files, 3D models, designs, product files, images, and other files supplied or used by OptiPrint are created, designed, or produced by OptiPrint, unless explicitly stated otherwise.
OptiPrint retains ownership of its original designs and digital files.
Customers may not reproduce, resell, distribute, upload, or commercially use OptiPrint's digital files or designs without written permission from OptiPrint.
2. Product Use & Safety
OptiPrint products are primarily intended for decorative, organisational, functional, or display purposes, depending on the individual product.
OptiPrint products are not suitable for directly drinking out of or for use as drinking vessels.
Products should not be used to store or serve food or beverages unless OptiPrint has explicitly stated that the specific product is suitable for that purpose.
Customers are responsible for using products only for their intended purpose and following any care or usage instructions provided with the product.
OptiPrint is not responsible for damage or injury resulting from misuse, modification, or use of a product for a purpose for which it was not designed.
3. Custom Products
Custom-made products are produced according to the specifications confirmed by the customer.
Customers are responsible for checking spelling, names, measurements, colours, and other details provided for custom orders before production.
Once production has started, changes to a custom order may not be possible.
4. Product Appearance
Because products are 3D printed, minor variations in layer lines, texture, colour, dimensions, or finish may occur.
These variations are a normal characteristic of 3D printing and do not necessarily constitute a defect.
5. Orders & Payment
An order is considered confirmed once payment has been received or otherwise confirmed by OptiPrint.
Production times may vary depending on product complexity, order volume, and material availability.
OptiPrint may contact the customer if clarification is required before production.
6. Returns, Exchanges & Damaged Products
Products that have been damaged during shipping should be reported to OptiPrint as soon as possible with appropriate photographic evidence.
Returns or exchanges for customised products may not be accepted once production has begun, except where required by applicable law.
Products damaged through customer misuse, modification, improper handling, or normal wear and tear are not considered manufacturing defects.
7. Intellectual Property
OptiPrint's branding, logos, product designs, photographs, descriptions, and original digital files remain the intellectual property of OptiPrint unless otherwise stated.
No part of OptiPrint's designs or digital files may be copied, reproduced, modified for resale, or distributed without prior written permission.
8. Limitation of Liability
OptiPrint will not be responsible for losses, damage, or injury caused by:
Improper or unintended use of a product.
Modification or alteration of a product.
Failure to follow product-care instructions.
Use of a product for food or beverage contact when it has not been specifically approved for that purpose.
9. Acceptance of Terms
By placing an order with OptiPrint, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
